Terms of Service

Scope and Change Control

Deliverables are limited to the approved quote, proposal, or statement of work. Any work outside approved scope is treated as a written change request with updated cost and timeline.

• - Timelines are estimates unless a fixed delivery date is expressly agreed in writing.
• - Third-party fees (hosting, domain, plugins, SaaS, API usage) are billed to the client unless otherwise stated.
• - Delays caused by missing client content, credentials, or approvals extend delivery dates accordingly.
• - Client is responsible for providing accurate content, timely approvals, and lawful use of delivered systems.

Milestones, Approval, and Revisions

• - Each milestone includes up to two revision rounds limited to agreed scope.
• - Feedback windows are five business days unless another window is set in writing.
• - Milestones are considered approved when confirmed by email, WhatsApp, or written acceptance note.
• - Major directional changes after approval require a paid change order.

Payment and Enforcement

Payment follows the Payment Policy and invoice schedule. COWebs.lb may pause work, disable staging access, or withhold final handoff when invoices are overdue.

• - Deposits are non-refundable once discovery or design work has started.
• - All invoices are payable in USD unless explicitly agreed otherwise in writing.
• - Chargeback disputes require written notice and may trigger immediate project suspension.

Intellectual Property and Licensing

• - Ownership of custom deliverables transfers only after full and cleared payment.
• - Reusable internal frameworks, snippets, and tooling remain property of COWebs.lb and are licensed to the client for project use.
• - Third-party themes, fonts, plugins, and APIs remain governed by their own license terms.
• - Portfolio display rights apply to non-confidential work unless prohibited by signed NDA.

Confidentiality and Security

• - Business data, credentials, analytics, and documentation are treated as confidential information.
• - Confidentiality obligations survive termination or completion of the engagement.
• - Credentials are stored in secure tools and may be deleted from active environments within 30 days of handoff unless retention is requested.

Support and Warranty Limits

• - Post-launch bug fixes are included only within the stated support window.
• - Failures caused by third-party providers, hosting vendors, or client-side changes are out of warranty scope and billed separately.
• - COWebs.lb commits to commercially reasonable efforts to deliver stable and functional systems throughout the agreed scope.
• - Services are provided as delivered for agreed scope; uninterrupted uptime, ranking results, or traffic outcomes are not guaranteed.

Termination and Suspension

• - Either party may terminate for material breach not cured within 10 days of written notice.
• - COWebs.lb may suspend work immediately for non-payment, abusive or unprofessional conduct, or unlawful requests.
• - On termination, all completed and in-progress billable work becomes immediately due.
• - Payment, confidentiality, IP, and liability clauses survive termination.

Liability, Law, and Disputes

• - COWebs.lb is not liable for indirect, incidental, or consequential damages.
• - Total liability is capped at fees paid for the affected project phase.
• - Parties agree to attempt good-faith resolution within 15 business days before formal proceedings.
• - These terms are governed by Lebanese law and handled by competent courts of Beirut unless both parties agree to arbitration.