Software Terms of Service Lebanon

Scope of Services

COWebs.lb provides bespoke desktop software, automation pipelines, internal dashboards, and related consulting. Deliverables are documented in the approved proposal. Any work requested outside that scope will be quoted separately.

Deliverables include source code, installer packages, documentation, and training per proposal.
Third-party licenses, APIs, or SaaS fees are billed to the client unless stated otherwise.

Feedback & Revisions

Each milestone includes up to two revision rounds focused on the functionality delivered.
Feedback windows last five business days. Missing a window may shift the launch timeline.
Major directional changes after approval are considered new scope.

Payments

Milestone terms follow the Payment Policy. Work pauses automatically when invoices are overdue.

Deposits are non-refundable once discovery assets are handed over.
Retainers renew monthly until either party gives 30 days written notice.

Intellectual Property

Upon final payment, the client owns the compiled software, UI, and custom code produced.
Reusable internal libraries and tooling remain property of COWebs.lb, but lifetime usage is granted.
COWebs.lb may showcase non-confidential screenshots in portfolios unless prohibited by NDA.

Confidentiality & Security

All shared data, databases, and credentials are treated as confidential.

Credentials are stored in encrypted vaults and rotated after project completion.
Security audits or penetration testing can be arranged for an additional fee.

Support & Warranty

Bug fixes within 30 days of launch are complimentary.
Operational issues caused by external vendors, API outages, or infrastructure are billed hourly.
Retainer clients receive priority support per their SLA.

Termination

Either party may terminate with written notice if the other materially breaches the agreement and fails to cure within 10 days.
On termination, all unpaid work becomes due immediately and deliverables produced to date are handed over.

Scope Control and Service Accountability

Strong terms of service protect both execution quality and project clarity. We define scope expectations, acceptance criteria, delivery boundaries, and communication responsibilities so implementation decisions can be managed with consistent accountability.

This framework reduces ambiguity when requirements evolve and helps teams assess change requests with transparent effort impact. Clear contractual structure also supports smoother handoff, predictable maintenance planning, and more reliable collaboration across stakeholders.

For long-term engagements, terms alignment ensures continuity as systems grow in complexity. It establishes a stable operating baseline for feature expansion, integration updates, and support governance without compromising delivery discipline.

Contractual Clarity for Sustainable Delivery

Software execution quality depends on clear assumptions, realistic sequencing, and accountable handoff. We treat implementation as an operational system, not just feature delivery, so each milestone is validated against business impact, dependency readiness, and maintainability constraints.

This approach helps teams avoid common failure points: unclear scope boundaries, rushed integration decisions, incomplete documentation, and unstable rollout plans. It also improves budgeting discipline by aligning effort with outcome-critical priorities rather than broad, low-impact work bundles.

For Lebanese businesses building internal capability, this structure supports durable adoption: better process reliability, lower manual error rates, stronger reporting confidence, and consistent performance through growth stages.

Software Terms of Service